We welcome feedback and take complaints seriously. This policy explains how to raise concerns and what you can expect from us.
How to Complain
You can contact us by:
- Email: complaints@blackevefoundation.org
- Post: Black Eve Foundation, 85 Great Portland Street, First Floor, London W1W 7LT
Please include:
- Your name and contact details
- What happened and when
- What outcome you’re seeking
What Happens Next
- We will acknowledge your complaint within 5 working day
- We aim to respond fully within 20 working days
- If needed, we may ask for more information
Escalation
If you’re not satisfied, you can escalate to our trustees. If still unresolved, you may contact the Charity Commission.
Last Updated: October 7, 2025